Contact & support
Every message below reaches a person at Reed Labs LLC, the company that operates the Social Cinema X software platform. There is no ticket queue and no bot in front of it.
Email support
reedjrobertson@gmail.comYou do not need an SCX account to write to us. Include the email address on the account if your question is about one.
What to write about
Each of these opens a message with the subject already set.
Account and access
Sign-in trouble, password resets, changing the email on an account, or closing an account.
Email about account and access →Billing
Questions about a charge, an invoice, a receipt, or what a plan includes.
Email about billing →Cancellation
Ending a subscription, or confirming that one has already ended.
Email about cancellation →Refunds and disputes
Requesting a refund, or raising a problem with a charge. Writing here first is usually faster than a bank dispute, and it lets us fix a mistake directly.
Email about refunds and disputes →Technical support
Something in the product is not working - playback, screens, remote control, intake, or anything else.
Email about technical support →
Response times
SCX is run by a very small team and messages are answered by a person, usually within a couple of business days. We would rather tell you that than promise an hour and miss it.
If something is wrong with a charge, write to us before raising a dispute with your bank — we can almost always resolve it faster and directly.
Who you are contacting
The software platform at beta.socialcinemax.com is developed and operated by Reed Labs LLC.